The right of return is subject to the following conditions, if the goods received differs substantially from the one advertised on the site or do not meet the expectations of the customer, the customer can exercise the right of return within ten days of receipt of product. A necessary condition for the exercise of this right is the substantial integrity of the product and the packaging.
EXERCISE RIGHT TO RETURN
A registered letter must be sent with the return receipt at: GB Design SRL Piazza San Pantaleo 3 – Roma
indicating the event to exercise the right of return (D.L.G.S. 185/99 of 22 May 1999 implementing the EU Directive 97/07 / EC) and providing:
- The receipt of the invoice number.
- The product code for which you decide to make use of the right of return.
- The reason of return.
The company will replace the item / s with goods at the customer’s choice of equal value. For alternative arrangements please contact the store staff.
When returning merchandise for right of return, the shipping costs made by you will not be reimbursed nor granted. In case the product is damaged or defective it is the client’s right to make replacement or repair under warranty.
The customer is responses for the expenses for the dispatch of the goods; Staff will check if the fault is in compliance with the warranty covers and if accepted the repaired or replaced item will be shipped free of prior contact with the client.
The law applies to the product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased; The product/s must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product; according to law, the shipping costs for return of the asset are charged to the customer; also they will not be reimbursed the cost of delivery to the customer and any other costs indicated at the time of order; The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer; if the goods are damaged during transport, the seller will inform the customer (within 5 working days of the reception of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal; GB Design SRL not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. Without prejudice to any repair costs for damage to the original, GB Design agrees with the customer the eventual replacement of the products or their refund will be by wire transfer within 14 days of return. The right of return is annulled for lack of the essential integrity of the property (the packaging and / or its contents), in cases where the seller finds:
- the use of the property or opening the original packaging;
- the lack of external and / or internal packaging;
- the absence of integral elements of the product (accessories, manuals, parts, …);
- the product is damaged for causes other than its transport.
In case of forfeiture of the right of return, the goods remain at the headquarters of 3 Piazza San Pantaleo, Rome, available to the customer for collection at your expense. The right of withdrawal can not be applied in the case of custom products on your explicit request at the time of the Order.
It is possible to make a complaint through the ODR platform where consumers dissatisfied with an online purchase can make a claim. In that case, a person in charge will have the task of finding a solution to the dispute within 90 days of filing the complaint